Last updated: January 2024
Introduction
russet-canyon respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
Information You Provide
- Name and contact details when you submit enquiry forms
- Email address for correspondence
- Project details and requirements you share with us
- Any other information you choose to provide
Information Collected Automatically
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To communicate with you about your projects
- To improve our website and services
- To comply with legal obligations
- To analyse website usage patterns
Legal Basis for Processing
We process your personal data based on:
- Your consent, where you have provided it
- Our legitimate business interests
- The performance of a contract with you
- Compliance with legal obligations
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
- To trusted service providers who assist in operating our website
- When required by law or to protect our rights
- With your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months unless you request earlier deletion.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: Level 12, 180 Queen Street, Melbourne VIC 3000, Australia